Q Travel Malta – Terms & Conditions

Last Updated: July 2026

Welcome to Q Travel Malta. We offer a variety of tours, tickets, boat charters, and travel services (“Products”) through our platforms, including qtravelmalta.com, queertoursmalta.com, and maltalatnivalok.com.

These Terms & Conditions form the basis on which bookings are accepted by Q Travel Malta. By making a booking—whether directly on our websites, via email, or through a special tailor-made offer—the person making the booking (“You”) accepts these conditions on behalf of all persons named in the booking. No variation to these terms is valid unless confirmed in writing by Q Travel Malta.

1. Bookings, Payments & Tailored Offers

• Scope: These terms apply equally to standard bookings made on any of our websites, as well as custom, tailor-made itineraries provided directly to you via quote or invoice.

• Payment Methods: We accept payments in any mutually agreed form, including but not limited to credit/debit cards, bank transfers, digital wallets, and cash (Euros). Q Travel Malta utilizes secure third-party payment gateways. We accept no liability for any technical failures, data breaches, unauthorized charges, or financial losses resulting directly from your use of these third-party payment processors.

• Direct Website Bookings: Unless the checkout/booking mask specifies otherwise, direct bookings made on our websites require the full payment amount at the time of booking to secure your reservation.

• Private Tours & Tailor-Made Offers: For bespoke packages, private tours, and private charters, a deposit (typically a minimum of 50%, or the specific amount stated in your custom offer/invoice) is required to secure the reservation.

• Finality: Price quotations are subject to change until your booking is officially confirmed and the payment is received. Any local card processing or currency conversion fees levied by your bank are your responsibility.

2. Modifications & Amendments

• Standard Tours: You may change the dates of an existing booking free of charge if requested more than fourteen (14) days before your confirmed tour date, subject to availability.

• Short-Notice Changes: Date changes requested 14 days or less from the tour date may incur an additional fee.

• Charters & Multi-Day Tours: For multi-day tours, private boat, and yacht charters, date changes made within twenty-one (21) days of departure may attract additional supplier fees.

• Exclusions: Sales for special events, theatre/museum tickets, accommodation, and show tickets are final and cannot be amended or refunded.

• Promotions: Modifying an itinerary may invalidate any promotional codes or discounts applied to the original booking.

• Supplier-Driven Changes: Occasionally, our independent third-party suppliers (e.g., transport providers, boat operators, venues) may alter their schedules, prices, or availability. Q Travel Malta reserves the right to cancel, alter, or substitute any product or itinerary item at any time due to supplier changes. In such events, our liability is strictly limited to passing along any alternative arrangement or refund offered by that specific supplier. We are not liable for any consequential losses, including but not limited to missed flights, train connections, or alternative accommodation bookings.

3. Cancellations & Refunds

No refunds are available once a tour, charter, or service has commenced. Our cancellation policies depend on the type of tour you booked:

A. Standard Direct Website Bookings

• Up to 72 hours in advance: Free of charge (FOC). You will receive a full refund.

• Within 72 hours of the tour: 100% cancellation fee. These are considered final sales and no refunds will be issued.

B. Private Tours, Charters & Tailor-Made Packages

Due to the advanced planning required, the following fees apply to custom and private bookings:

• 14+ days in advance: 0% cancellation fee (Full refund).

• 7 to 13 days in advance: 50% cancellation fee.

• 3 to 6 days in advance: 75% cancellation fee.

• Within 2 days of the tour: 100% cancellation fee.

C. Non-Refundable Items

Event tickets, attraction/museum passes, theater/show tickets, and gift certificates are non-refundable under any circumstances.

4. Tour Rules & Guest Conduct

We want everyone to feel safe and comfortable. Q Travel Malta proudly serves the LGBTQI+ community and expects all guests to respect local Maltese laws and customs.

• Zero Tolerance: We do not tolerate any form of discrimination, violence, verbal abuse, or harassment toward fellow travelers, our staff, guides, or local residents.

• Punctuality: Guests must arrive at the designated meeting point at least 15 minutes before the start time. Tours start on time; late arrivals will be left behind and must locate the tour themselves at their own expense.

• Media & Copyright: Commercial filming of the tour is prohibited due to copyright. Personal photography is permitted and encouraged.

• Smoking & Alcohol: Smoking is only permitted in designated outdoor areas and only when it does not disturb fellow travelers. Alcohol consumption is strictly limited to tours or charters where it is explicitly included as part of the package (e.g., food tours or yacht charters) and must be consumed in a moderate, responsible manner.

• Safety: Guests must follow all guide and captain instructions. We walk for approximately 2 hours on standard tours; comfortable clothing and suitable footwear are strongly advised.

• Right of Refusal & Termination: We reserve the right to terminate your travel arrangements immediately, without refund or liability, if your behavior is disruptive, abusive, dangerous, or causes distress to others. This right of refusal extends entirely to our third-party partners. If a transport driver, boat captain, hotel manager, or local venue operator refuses to serve you due to your conduct, Q Travel Malta has zero liability, will issue no refunds, and will not be responsible for any expenses or alternative travel arrangements required as a result. You will be held financially liable for any property damage or costs incurred due to your misconduct.

5. Website Terms, Accounts & User Content

• Lawful Use: You agree to use our websites only for lawful, personal, non-commercial purposes. Automated scraping, robots, or fraudulent bookings are strictly prohibited.

• User Accounts: If you create an account, you must provide accurate information. We reserve the right to terminate accounts at our sole discretion.

• User Content: By uploading reviews, testimonials, or photos to our websites, or by posting them on public third-party review platforms regarding our services (including but not limited to Google, TripAdvisor, and our official social media channels), you grant Q Travel Malta an irrevocable, worldwide, royalty-free right to use, edit, reformat, reproduce, and display this content for marketing and promotional purposes. You waive all moral rights and rights to attribution. You remain solely responsible for ensuring your content does not violate any third-party intellectual property or privacy rights.

6. Disclaimers, Liability & Force Majeure

• Travel Insurance: We strongly recommend purchasing a comprehensive travel insurance policy. Q Travel Malta is not responsible for personal belongings that are lost, stolen, or damaged during a tour.

• Independent Third-Party Suppliers: Q Travel Malta acts solely as an intermediary, operator, and coordinator. The transport providers, boat owners, captains, hotel operators, guides, and venue staff utilized during our tours are independent third-party contractors and are not employees, agents, or joint-venturers of Q Travel Malta. Consequently, Q Travel Malta accepts absolutely no liability for any injury, illness, death, property loss, damage, accident, delay, irregularity, or financial expense caused by the acts, omissions, defaults, negligence, or intentional misconduct of any such external supplier or their employees.

• Limitation of Damages: To the maximum extent permitted by Maltese law, Q Travel Malta’s total aggregate liability for any claim arising out of or related to your booking shall be strictly limited to the total price paid by you for that specific booking. Under no circumstances will Q Travel Malta be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to emotional distress, loss of enjoyment, or missed onward travel arrangements.

• Force Majeure: We are not liable to pay compensation if our contractual obligations are disrupted by events beyond our control. This includes but is not limited to: acts of God, natural disasters, severe weather conditions, sea or maritime disruptions, war, terrorism, civil strife, strikes, labor disputes, government restrictions, epidemics, pandemics, or health emergencies.